Frequently Asked Questions
Everything you need to know about shopping with Velvet by Graham & Spencer.
Where are Velvet by Graham & Spencer garments manufactured?
We take pride in our heritage; many of our core items are meticulously crafted in the USA at our Los Angeles factory, while others are sourced from premium global partners who meet our high standards for quality and ethics.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of the purchase date. Please note that items marked as Final Sale cannot be returned or exchanged.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental U.S. We also offer expedited shipping options at checkout if you need your items sooner.
How should I care for my Velvet apparel?
To maintain the longevity and softness of our signature fabrics, we recommend following the specific care instructions on the garment's label. Generally, many of our cotton and jersey pieces benefit from a cold machine wash and tumble dry low.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment solutions like PayPal, Apple Pay, and Afterpay for interest-free installments.